Question 1

How do AI credits work?

Accepted Answer

AI credits are what you need in order to use most of any of our AI features. Each AI feature will inform you how many credits it will use up once if used.

Question 2

Can I upgrade my plan mid-month?

Accepted Answer

Yes, you can upgrade anytime. New credits will be available immediately and your new subscription rate will be prorated.

Question 3

What happens if I downgrade my plan?

Accepted Answer

If you downgrade, any unused monthly credits will expire at the end of the current month. Your new plan with fewer credits will start on the 1st of the next month.

Question 4

Can I purchase additional credits?

Accepted Answer

Yes, you can purchase additional credits. For Interview Credits visit the Credits page, for AI Credits visit the AI Assistance page.

Question 5

How do I receive interview feedback?

Accepted Answer

After each interview is completed, our team will score the candidate (1-100), provide detailed notes, and optionally include a transcript. You can view all feedback in the Projects page.

Question 6

How do interview credits work?

Accepted Answer

Interview credits are what you need to book an interview. On the calendar page, the Calendar UI will inform you how much credit you need to book an interview.

Question 7

How do I create an account on RecruiterAssistance.IO?

Accepted Answer

Click the "Register" button, and then fill in and submit the register form. You will receive a verification email to activate your account. The entire process takes less than 4 minutes.

Question 8

What do I need to get started with my first interview?

Accepted Answer

To book your first interview, you will need:
1) A candidate's details (name, email, CV),
2) A project/job role to assign them to,
3) Available interview credits, and
4) A preferred time slot. Our platform guides you through each step when you click on a date on the calendar on the Calendar page.

Question 9

How do I add my first candidate?

Accepted Answer

Log in > Click on the Candidates > Click create Candidate.

Question 10

What is a Project and why do I need one?

Accepted Answer

A Project represents a job role or position you are hiring for. It contains the job description, required skills, and experience level, and is linked to a company. Candidates are assigned to projects so our AI can tailor interview questions accordingly.

Question 11

Can I import candidates from other systems?

Accepted Answer

Yes! We support CSV/Excel imports for bulk candidate uploads. You can also integrate with popular ATS systems via our API. Contact support for custom integration assistance.

Question 12

Is there a mobile app available?

Accepted Answer

Currently, RecruiterAssistance.IO is optimised for web browsers on desktop and mobile devices. A dedicated mobile app is on our roadmap for future release.

Question 13

What browsers are supported?

Accepted Answer

We support all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of Chrome or Firefox.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard), PayPal, and bank transfers. All payments are processed securely through Stripe.

Question 15

Are there any hidden fees?

Accepted Answer

No hidden fees! The price you see is the price you pay. Your subscription includes all features for your plan level. Additional interview and AI credits can be purchased separately if needed.

Question 16

What happens when I run out of credits?

Accepted Answer

You will need to purchase additional credit packs, or wait for your monthly credit refresh on the 1st of each month to use the features that acquire credits.

Question 17

Can I get a refund if I'm not satisfied?

Accepted Answer

Our platform does not offer any refund. Please make sure you have authority to make any and all payments on our platform.

Question 18

Do unused credits roll over to the next month?

Accepted Answer

Monthly subscription credits do not roll over, they reset on the 1st of each month. However, purchased credit packs remain valid until used, with no expiration date.

Question 19

Is there a discount for annual billing?

Accepted Answer

Yes! Annual billing offers significant savings compared to monthly billing. Toggle between monthly and annual pricing on our Pricing page to see the discount.

Question 20

How do I update my billing information?

Accepted Answer

Log in > Billing page > Click "Update Payment Method" to update your payment method, view invoices, and manage your subscription. Changes take effect immediately.

Question 21

Can I pause my subscription?

Accepted Answer

You can downgrade to our free tier at any time, which preserves your data but limits features. Contact support if you need to temporarily pause billing.

Question 22

How do I add a new candidate?

Accepted Answer

Click on "Candidates" in the navigation > Click "Add Candidate" > Fill in the required details (name, email, phone) and upload their CV. You can also add skills and notes.

Question 23

What file formats are supported for CVs?

Accepted Answer

We support PDF, DOC, DOCX, TXT, and RTF formats. PDFs are recommended for best formatting preservation. Maximum file size is 10MB.

Question 24

Can I bulk import candidates?

Accepted Answer

Yes! Go to Candidates > Import > Upload a CSV or Excel file with candidate data. Our system will map columns automatically or let you manually map fields.

Question 25

How does candidate matching work?

Accepted Answer

Our AI analyzes candidate skills from their CV and compares them against project requirements. Match scores consider skill overlap, experience level, and job description relevance.

Question 26

Can I track candidate communication history?

Accepted Answer

We will have this feature set up very soon.

Question 27

How do I schedule an interview for a candidate?

Accepted Answer

Go to Calendar > Click on a date > Select the candidate and project > Choose a time slot > Confirm. The candidate will receive an automatic email invitation.

Question 28

What candidate statuses are available?

Accepted Answer

Candidates can be: Active, Interview Scheduled, Interviewed, Offered, Hired, Rejected, or Withdrawn. Statuses update automatically based on interview outcomes or can be changed manually.

Question 29

How do I add notes to a candidate?

Accepted Answer

Open the candidate profile, click on the notes button and add your note with the timestamp.

Question 30

Can I merge duplicate candidate records?

Accepted Answer

Not yet.

Question 31

How long is candidate data retained?

Accepted Answer

Candidate data is retained as long as your account is active. Upon account closure, data is deleted after 30 days per GDPR requirements. You can also manually delete candidates.

Question 32

What is an AI Interview?

Accepted Answer

An AI Interview is a video interview conducted by our AI interviewer avatar. The AI asks tailored questions based on the job role and candidate's CV, evaluates responses, and provides detailed scoring and feedback.

Question 33

How long does an AI interview last?

Accepted Answer

Typically 20-30 minutes, including 8-12 questions. The AI adapts pacing based on candidate responses. Candidates can also ask the AI questions about the role.

Question 34

What do candidates need for an AI interview?

Accepted Answer

Candidates need: A computer/tablet with webcam and microphone, stable internet connection, a quiet environment, and a modern web browser (Chrome recommended). No app installation required.

Question 35

Is the AI interview proctored?

Accepted Answer

Yes, our AI monitors for potential issues like multiple faces on screen, tab switching, or extended absences. Any concerns are flagged in the interview report for your review.

Question 36

How is the interview scored?

Accepted Answer

Our AI evaluates: communication skills, technical knowledge, problem-solving ability, role fit, and overall presentation. Each answer is scored individually, with a final aggregate score (1-100).

Question 37

Can I customize AI interview questions?

Accepted Answer

Via our admin panel, you can add questions to the Question Bank which the AI will randomly use during interviews. You can also set skill requirements and experience level on projects to influence question selection.

Question 38

What languages does the AI interviewer support?

Accepted Answer

Currently English. More languages are being added. The AI can detect and adapt to different English accents and speaking speeds.

Question 39

Can candidates ask the AI questions?

Accepted Answer

Yes! Candidates can ask about the role, company, or next steps. The AI responds based on the job description and information you have provided about the position.

Question 40

What if the candidate has technical issues?

Accepted Answer

The AI detects connection problems and can pause/resume. Candidates can refresh their browser to reconnect. If issues persist, the interview can be rescheduled at no additional credit cost.

Question 41

Is there a transcript of the interview?

Accepted Answer

Yes, a full transcript is generated automatically and included in the interview report. You can search, highlight, and export transcripts for your records.

Question 42

What is a Project?

Accepted Answer

A Project is a container for a specific role you are hiring for. It includes the job description, required skills, experience level, salary range, and linked candidates. Use projects to organize your hiring pipeline.

Question 43

How do I create a new project?

Accepted Answer

Click Projects in the navigation > Click "New Project" > Fill in the job title, description, required skills, and other details > Save. You can then assign candidates to this project.

Question 44

Can I link a project to a company?

Accepted Answer

Yes! When creating or editing a project, you can select an existing company or create a new one. This helps organize projects by client if you are an agency.

Question 45

How do I set required skills for a position?

Accepted Answer

In the project Creation screen, use the Skills Picker to select required skills. These are organized by category (Technical, Soft Skills, etc.) with parent-child relationships for specificity.

Question 46

What experience levels are available?

Accepted Answer

We support Entry Level, Junior, Mid-Level, Senior, Lead, and Executive levels. Selecting the correct level on the project level ensures interview questions are appropriately challenging.

Question 47

Can I archive old projects?

Accepted Answer

Yes! You can mark completed or lost projects as "Archived". Archived projects are hidden from the main Projects page and can be viewed on the dedicated Archived Projects page.

Question 48

How do I assign candidates to a project?

Accepted Answer

You can only assign a candidate to a project by setting up an interview for that candidate for that project on the calendar page.
Once that is done, the candidate will appear on the Project page - candidate list.

Question 49

Can I set a deadline for a project?

Accepted Answer

Yes, you can set target dates on the Project record on creation and edit.

Question 50

How do I add a salary range to a project?

Accepted Answer

Edit the project and enter the salary range in the dedicated field. This information is used by AI for candidate matching and can optionally be told to candidates if they ask.

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